Major Job Responsibilities

• Handling all telephonic and Email inquiries of the customers efficiently in friendly manner.
• Taking pricing from the vendor, incase delay call and follow up to the vendor, also do some negotiations
• Preparing Quotation and then follow ups on the same negotiating terms with the client at a cost best suited for them
• Respond to complaints from customers and give after-sales support when requested
• Inform clients of unforeseen delays or problems
• To record the progress of all enquiries and translate into a monthly report, including source of business trends, enquiry conversion rates, future predicted sales and other reports as directed by the sales manager
• Efficient Paper work for tracking orders of client.
• Handling HP/Dell Portal for order executions.
• Assigning IT calls of engineer, aligning site technician for PAN India sites
• Payment Follow-up

Corporate customers for IT Infrastructure Product, understanding customer IT setup, suggesting solutions & products, follow up, negotiations & closures. Skills required - good communication.

Handle B2B and B2C Clients

Desired Candidate Profile

• Capable to understand IT hardware products
• Good communication skill
• Strong in convincing

Industry : IT-Hardware

Functional Area : Sales, Retail , Business Development

Role Category : Corporate Sales

Role : Sales Executive

Duties and Responsibility:

Support of the sales force in determining the appropriate Server & Storage solution for customers. This position involves assessing customer needs through email and phone / live meeting conversations and some customer facing engagements. Duties include but are not limited to, providing pre-sales technical assessment, server & storage design and development of a proposal and or bill of materials for a solution

Brief Summary of Essential Work Responsibilities:

• Develop Server and Storage solutions for customers and prospects.
• Assist sales reps in preparation of proposals.
• Maintain an advanced business and technical understanding of HP and Dell enterprise products.
• Answer detailed questions from sales people and potential customers.
• Attend training and acquire, on an on-going basis, manufacturer certifications as needed.
• Provide enablement training as needed to the sales reps.
• Create configurations through the use of HP provided tools (Sales Builder)
• Actively participate and contribute to account mining / cross-sell activities and follow them up by pitching relevant capabilities to help create new opportunities.
• Translate a strong understanding of the customer context into defining and building a strong, winning proposition that address the pain-points.
• Create collaterals and case studies based on offerings and work delivered by Organization, demonstrating the ability to address customers specific business needs. Strategic Engagements with the OEM/Partner’s.

Some Desired Skills and Experience:

• Minimum 6-10 Years of presales and / or Solutioning experience in IT Industry.
• Good understanding of IT Infra (Server / Storage / Networking) and IT Infrastructure services
• Solutions/Service Design dealing with all components of an IT Infrastructure, Transition & Transformation (Technology & Services)
• Analyze IT Infrastructure product & Services requirements for customers and design appropriate cost-effective solutions.
• Build solution documents, effort estimates & pricing.
• Participate and team up with sales, delivery and Partner Managers to provide complete solutions to customers.
• Experience of engaging with business and IT functions in customer organizations.
• Responsible to build and propose transformational solutions to customers, identify triggers, Identify key IT Infrastructure issues which impact the business and make recommendations to customers.
• Build and develop business case, provide relevant and sound business & technical advice to the customer and present the same to various stakeholders within the company.
• Map competition and develop appropriate winning sales strategies, often in conjunction with Partners.
• Assist the sales group with requests for quotes, information, bids, proposals and statements of work
• Create, maintain and publish a set of written procedures and best practices for the delivery of pre and post sales services to customers.
• Present technical briefings to executives.
• Work with Business Managers/Account Managers and other individuals within the sales group to maximize revenue potential by equipping them with the relevant material (RFP/RFI/RFQ responses, Solutions, Pricing, etc.)
• Support customer acquisition, conversion and retention targets.
• Understanding of opportunity management lifecycle, IT development lifecycle and various methodologies
• Interfacing with multiple internal teams to cover each facet of the solution beyond just the technical component.
• Ability to work in dynamic situations, short timelines and with strict deadlines.
• Strong written and oral communication skills.
• A strong financial acumen would be preferred.
• Good Knowledge of Infrastructure Solutioning, Due-diligence and Assessment Exercises, IT Infrastructure Roadmap creation.
• Pre-sales or consulting Server & Storage experience
• Server & Storage Design & Planning
• Technical background with experience in Virtualization, Disaster Recovery, Active Directory.